New ‘Frequently Asked Questions’ Page

We have spent quite some time recently making improvements to our Frequently Ask Question page. What we did was to go back though our support Inbox, and pulled out all the questions that are genuinely asked most often.

The new FAQ will hopefully allow people to find out much more easily the answers to the questions that they have, without having to wade through reams of other stuff that just gets in the way.

The most common question related to how long it takes for a text message to be delivered. Because of the investment that we’ve made in our system, and by selecting the highest quality suppliers to partner with, a typical SMS delivery time from sending to receiving is about 5 seconds! Any longer than this, and it usually means that the mobile phone is either switched off or out of coverage.

If there are any questions that you think are missing from the FAQ, then just let us know.

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