Use email to SMS to improve customer service

All businesses strive to provide their clients with good after sales-service, but providing consistently good customer service on a regular basis can be both expensive and time-consuming. During economic downturns existing customers often experience less than adequate customer service; sales personnel are so busy trying to secure new business they often forget about existing customers, believing they are too busy or lethargic to find alternative suppliers.

Not only that, there are so many different communications methods available to us – phone, post, email, social media – selecting the most appropriate method for different client groups is becoming increasingly challenging.

  1. The phone is time consuming – especially if you are constantly connected to voicemail
  2. Regular mail is too slow, very expensive and not very eco-friendly
  3. Social media can be damaging to your brand if sensitive issues such as complaints are not managed appropriately

In our digital age, however, it is fairly safe to assume that our customers own at least one mobile phone and that most offices use email for the majority of written correspondence. So why not combine the two and use email to SMS applications to give your customer service team an efficient and cost-effective way of keeping in contact with your customers using technology they are already familiar with?

Messages are written as normal emails and then converted into an SMS format so they can be delivered. Not only is it practical to use email to SMS to communicate with your clients from a time-management point of view, it is also extremely cost-effective.

All replies are delivered to the sender’s email inbox, so your staff can manage all their correspondence from a single centralised point.

Below is our top 10 list of email to SMS applications:

  1. Financial information – SMS is a great way to keep clients updated about stocks and shares, giving them time to sell or reinvest

  2. Sports results – Loyal fans instantly know the results of important matches. What’s more, they are often willing to pay a premium to receive this information

  3. Invoice reminders – Credit control departments can quickly send SMS alerts to all overdue accounts. What’s more, these types of messages can be personalised to include your client’s name and the exact amount owed

  4. Insurance reminders – Postal reminders are often overlooked due to the amount of junk mail we receive. SMS reminders will also help your organisation reduce its overall carbon footprint

  5. Delivery notices – Advising your clients in advance of expected delivery times mean they are more likely to be in to receive them and your drivers do not need to make multiple delivery attempts

  6. Traffic updates – People can make alternative arrangements if they are aware in advance of traffic problems

  7. Birthday reminders – Automated text alerts will prevent you from missing important birthdays -nephews nieces, in-laws etc

  8. Email forwarding – By forwarding emails to mobile phones remote staff will always receive important messages, even if there is no 3G signal

  9. Appointment reminders – No-show appointments are expensive and can be reduced by as much as 70% using SMS alerts

  10. Voicemail notification A simple text alert means you will never miss out on a business opportunity

All of the above services can be carried out using email to SMS. No plug-ins are needed, there is no need to download any special software.

In addition if you send in excess of 25,000 SMS messages on a monthly basis you’ll also benefit from wholesale SMS prices.

Organisations across the UK are using our email to SMS application to provide their clients with better customer service. Why not sign up to a FREE trial and find out how email to SMS can benefit your organisation?

Leave a Reply

  • (will not be published)

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>