Product Features

Main Features

Replies

When we send texts we set the Sender ID to be an international mobile number, so people can reply from anywhere in the world. We have a pool of numbers, so if two or more people send a text to the same mobile phone then any replies will be correctly routed back to the sender of the original message.

Multiple SMS Reply Paths

The mapping of sender to receiver is valid for 30 days, which means that you will receive the reply even if it is sent some while later.

This superb feature is not offered by most of our competitors.

Delivery Receipts

When your message is delivered, we'll send you a receipt to inform you of the time your message was received by the person you sent it to. If the message couldn't be delivered for some reason - for example, no mobile coverage or a wrong number - then we'll also let you know.

Long Messages

A standard text message consists of a single segment of 160 characters. However our service can combine up to 5 segments into the same message. You can configure the maximum number of segments for each message with our online account management system:

1 = 160 characters
2 = 306 characters
3 = 459 characters
4 = 612 characters
5 = 765 characters

Please note that each segment is charged for separately.

Online Account Management

All of our services can be managed through our online account management system. This system enables you to configure your account in the way that suits you the best. You can also buy credit and view usage reports through these pages.

Sender ID

We can personalise the Sender ID of each text message, which means you have the following options:

The default option, to allow people to reply
Your own mobile number
A mix of up to 11 letters or digits; your company name, for example
The time and date when the message was sent

Customer Service

We offer first class, personalised, customer care and a rigorous SLA across all our products.

Telephone support is from 08:00 to 17:30 UK time, Monday to Friday.
Email support is available from 06:00 to 23:00 UK time, every day.

We monitor our systems 24x7x365, so in the unlikely event of a problem we will be sure to resolve it very quickly.